Assistant Service Manager - Automotive (Bali)

Are you a dynamic automotive professional with a passion for exceptional customer service and team leadership? Melinau Auto, a leading name in premium automotive services, is seeking an Assistant Service Manager to join our expanding team in Canggu, Bali. This role offers a unique opportunity to work in a vibrant, international environment while contributing to the growth of a trusted automotive brand.

As an Assistant Service Manager, you will play a crucial role in ensuring that our customers receive the highest quality service and support. You will work closely with our team of skilled technicians and customer service representatives to deliver exceptional service experiences. Your daily tasks will include managing service schedules, coordinating with vendors, and ensuring that our service standards are met.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate automotive service appointments, ensuring efficient use of resources and timely completion of services.
• Oversee the work of service advisors and technicians, providing guidance and support to ensure high-quality service delivery.
• Monitor service department performance, identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.
• Develop and maintain strong relationships with automotive manufacturers, parts suppliers, and service vendors.
• Ensure compliance with industry regulations and company policies, including safety protocols and quality standards.
• Provide exceptional customer service, addressing customer inquiries and concerns promptly and professionally.
• Train and develop service advisors and technicians, fostering a culture of continuous improvement and professional growth.
• Assist in the development and implementation of service department strategies, contributing to the overall success of Melinau Auto.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Automotive Technology, Business Administration, or a related field.
• Minimum of 3 years of experience in automotive service management or a similar role.
• Proven experience in managing service departments, including scheduling, inventory, and customer service.
• Strong knowledge of automotive repair and maintenance procedures, including diagnostic tools and software such as OBDII scanners and diagnostic software.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and team members.
• Proficient in using Microsoft Office Suite, including Excel for data analysis and reporting.
• Ability to work in a fast-paced, dynamic environment with a focus on meeting customer expectations.
• Familiarity with automotive industry standards and regulations, including ISO/TS 16949 and other relevant certifications.

🛠️ Keahlian

Lowongan Terkait