Accommodation Services Manager - Luxury Resort

Join Belitung Paradise Resorts, a premier luxury destination in Bangka Belitung, as our Accommodation Services Manager. You will oversee the seamless operation of our high-end guest accommodations, ensuring an unforgettable experience for every visitor. This role is perfect for a seasoned professional seeking to manage a team of 15-20 staff, including housekeeping, concierge, and front desk personnel, using industry-standard tools like Cezanne and Opera. With a focus on maintaining the resort's impeccable standards, you'll be responsible for daily operations, guest satisfaction, and staff training.

Belitung Paradise Resorts is renowned for its commitment to luxury and sustainability, offering a serene escape with stunning views of the island's natural beauty. As our Accommodation Services Manager, you'll play a pivotal role in upholding this reputation, working alongside a dynamic team to deliver exceptional service. This is an opportunity to be part of a growing resort that values innovation, professionalism, and a strong work-life balance.

In this role, you'll be responsible for managing all aspects of guest accommodations, from check-in to check-out, ensuring that every detail is perfect. You'll work closely with the resort's management team to implement new initiatives that enhance the guest experience, while also ensuring that all operations run smoothly and efficiently.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of guest accommodations, including check-in/check-out processes.
• Manage a team of 15-20 staff, including housekeeping, concierge, and front desk personnel.
• Ensure high standards of cleanliness and maintenance in all guest rooms and public areas.
• Implement and monitor guest satisfaction surveys to identify areas for improvement.
• Coordinate with other departments to ensure seamless guest experiences.
• Train and develop staff to uphold the resort's luxury standards.
• Use industry-standard tools like Cezanne and Opera for reservation management and guest communication.
• Stay updated with the latest trends in hospitality and luxury travel to enhance service offerings.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in a managerial role within the hospitality industry.
• Proven track record of managing high-end guest accommodations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Knowledge of industry-standard software like Cezanne and Opera.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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